LEGAL

Privacy Policy

Last updated: July 2026

Flight Gateway Services Private Limited (“Flight Gateway,” “we,” “us”) is a DGCA-enrolled Flight Clearing Agency based in New Delhi, India. This policy explains what information we collect when you contact us for India flight support and how we handle it.

1. Information We Collect

We collect the information you choose to share with us, primarily through our flight support request form, WhatsApp, or email. This may include:

• Your name, company or operator name, email address and phone / WhatsApp number.
• Operational details you provide about a flight: aircraft type and registration, origin and destination, routing, schedule (ETA / ETD), purpose of flight, passenger, crew or cargo details, and the services you require.
• Documents you later share with our operations desk to support a clearance request (for example certificates of registration, airworthiness, insurance, crew licences or manifests).

We do not knowingly collect more information than is necessary to respond to and coordinate your request.

2. How We Use Your Information

We use the information solely to:

• Respond to your enquiry and communicate with you about your operation.
• Prepare, review and coordinate flight clearance, permission, ground handling and related support requests.
• Liaise, where required to fulfil your request, with the Directorate General of Civil Aviation (DGCA), airports, ground handlers, and other relevant stakeholders and vetted service partners.

3. How Your Information Is Shared

We share your information only as needed to deliver the support you have requested — for example with the relevant authorities, airport operators, ground handlers and partners involved in your specific operation. We do not sell your personal information.

Our website request form is transmitted securely through a third-party form service (Web3Forms) that delivers submissions to our operations inbox. WhatsApp communication is handled through WhatsApp’s own platform and subject to their terms and privacy practices.

4. Data Retention & Security

We retain operational information for as long as necessary to service your request and to meet applicable record-keeping, regulatory and legal obligations, after which it is deleted or archived. We apply reasonable measures to protect the information in our care, though no method of transmission or storage is completely secure.

5. Cookies & Analytics

This website does not use advertising or tracking cookies. It loads fonts and libraries from trusted content-delivery networks in order to display correctly; these providers may receive standard technical request data (such as your browser type and IP address) as part of delivering those resources.

6. Your Rights

You may request access to, correction of, or deletion of the personal information you have provided to us, subject to any records we are required to retain by law or aviation regulation. To make a request, contact our operations desk.

7. Changes to This Policy

We may update this policy from time to time. The “last updated” date above reflects the latest revision.

8. Contact

For any privacy question or request, reach our operations desk on WhatsApp. Head Office — New Delhi, India.